Half-off Challenge

Cancer is an ugly enough on its own. Children getting cancer is even sadder.

The St. Baldrick’s Foundation is dedicated to finding a cure for children’s cancer. I set a goal of raising $1,000. It’s time to turn up the heat a bit, and I’m raising the stakes. Watch the video to see more…

If you want to find out how I look with half a head of hair, go to my donation page. When the total passes $1000 I will shave off half of my hair and beard, and leave it that way until the event at Uptown Grille on March 17.

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My daughter has hair…

Last summer, my 8-year-old daughter chopped off over 12 inches of beautiful flowing hair to donate to Locks of Love. She looked cute!

She suffered for it this fall when she joined a synchronized skating team: Her hair hadn’t grown out enough to make a proper bun like the other girls on the team. Imagine, a healthy, vibrant, beautiful girl with lovely hair felt bad because it wasn’t long enough.

How much worse must it feel for a boy or girl who is losing all their hair while undergoing cancer treatment? I remember how cruel other kids could be. I don’t want other kids to suffer needlessly. Let’s find a cure!

Can you spare $10 or $20? I know you can. Will you? Please give.

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Tungle: A Time Management Tool

Do you Tungle? I do!

Not as much as I would like, but that’s changing as my small business grows.

What is Tungle? It’s a great way to simplify scheduling meetings. Let me give you a few reasons why I use it. These are my response to the questions posed on Tungle’s blog.
Inspired by John Jantsch of Duct Tape Marketing’s post, 5 Questions You Should Ask Every Customer, we’d like to ask you these 5 questions:

1. What made you decide to start Tungling?

  • I saw someone Tweet about it one day and thought I would check it out. The quick video intro on the home page sold me.

2. What’s one thing we do better than any other productivity app out there?

  • I like the ease of seeing different people’s schedules vertically. I haven’t researched these in great detail, but I helped a client schedule a meeting with another online scheduling tool (I honestly forgot which one) that was less intuitive. I also think the name is memorable. It reminds me of a Jethro Tull song…

3. What’s one thing we could do to create a better experience for you?

  • It would be nice to be able to look up friends or business contacts via their email address. I’m not looking for a directory, I would just like to be able to enter the email address of someone I know and find their Tungle calendar.
  • While we’re at it, maybe we could go so far as to look up someone’s schedule based on a Twitter ID. I have people I know on Twitter who I don’t use email to work with.

4. Do you refer Tungle.me to others?  If yes, why?

  • Yes, I have recommended it to several people. A few of them have signed up with it, too. I really appreciate that your availability is well, available. My tungle.me link is both on my business card and in my email signature. Why isn’t yours? It makes it easy for someone to schedule a meeting.

5. What would you Google to find an app like Tungle.me?

  • I don’t know, I haven’t thought much about finding better productivity tools. If I did, I might look for “schedule meeting” or “calendar management.”

I’m still green enough as a solopreneur that I haven’t thought to look for tools to improve my productivity. That will change, though. I hope your small business grows even more quickly than mine does. If you Tungle, it might happen faster than mine is.

My new website will definitely have a Tungle link in the sidebar.

[disclaimer: I'm totally gunning for a free T-shirt and gift certificate. But I promise, I will never endorse anything here that I don't have personal experience with.]

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Troubleshooting and the Language Barrier

Rosetta Stone“This guy e-mailed me this link, and I can’t get it to open.” Even over the phone my client’s frustration was palpable.

“What happens when you click it?” I asked, probing for clues.

“Just a moment.” He read: “‘There was an error opening this document. The file is damaged and could not be repaired.’ What’s going on? I need to see this link.”

That error message was new to me. This wouldn’t be something I could sort out over the phone. I was envisioning some sort of broken MIME-type or registry issue. I cringed internally.

When I arrived at the client’s site, I knew in seconds what the problem was. It wasn’t a link at all, it was an attachment. Specifically, a PDF that his outdated version of Acrobat Reader couldn’t open. A few mouse clicks and a download later, the client thought I walked on water.

We both spoke English, we were both from the same country, there was no funny dialect, but there was a language barrier. The client didn’t have enough exposure to the computer technology to know the difference between a link and an attachment. To him, they were just a hurdle he had to jump in order to get to the information he needed.

What’s the point? It can be very hard to troubleshoot computers over the phone. Differences in terminology, technical background, and levels of patience are all limiting factors. Screen sharing can allow a technician to take remote control, but what if it’s too difficult to walk a user through that connection process? Sometimes the best thing to do is make the trip and sit down at the keyboard.

Rosetta Stone image from Wikimedia Commons

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You Get What You Pay For

3580748194_9002a9781b_oLast night I downloaded some free WordPress themes in hopes of finding one for another blog I’m starting. I drafted my first post, then started trying out some different looks.

I looked at full-size previews for each of them. Some were artistic and colorful, others were sparse and clean.

None of them worked when I loaded them up. The padding was off, there wasn’t enough contrast between the text and the background, the widgets were in awful places and couldn’t be moved without delving deep into the CSS.

I found one that works for now, but I won’t really be happy until I design my own.

Image credit: http://www.flickr.com/photos/nohodamon/ / CC BY-NC-ND 2.0
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